Refund policy

Last updated: October 18, 2026

1. Summary

Our readings are personalized digital services that we begin preparing soon after you order. This policy explains when you can cancel, when you can get a refund, and what we do if something goes wrong. It does not affect your mandatory legal rights.

2. Your 14-day right to withdraw (consumers in the EU/EEA, UK and where local law gives a similar right)

You have the right to withdraw from your order within 14 days without giving a reason. To do so, email contact@lunarapsychics.com with your order number and a clear statement that you withdraw.

Because our readings are services that start straight away, at checkout we ask you to (a) expressly request that we begin the service immediately and (b) acknowledge that you will lose your right of withdrawal once the reading has been fully delivered. By giving that consent:

  • if you withdraw before we start, you receive a full refund;
  • if you withdraw after we have started but before delivery, you pay a proportionate amount for the work already done and we refund the rest;
  • once your reading has been fully delivered, the right of withdrawal no longer applies.

3. When we will fix it or refund you

We will correct, redo or, if that is not possible, refund your order in full if: we do not deliver your reading; delivery is substantially late and we cannot deliver within a reasonable additional period you give us; the reading cannot be opened or is materially affected by a technical fault; or we clearly misread your order details (for example the wrong person or question because of our error). Please contact us within 14 days of delivery.

4. Goodwill clarification

If your reading was delivered as ordered but you would like more clarity, contact us within 14 days of delivery and we will happily offer a clarification at no charge where reasonable. Because readings are interpretive and subjective, a reading that does not match your hopes or expectations is not a defect and does not by itself entitle you to a refund, unless the law says otherwise.

5. Duplicate or incorrect charges

If you were charged twice or the wrong amount, tell us and we will refund the difference promptly.

6. Subscriptions

Cancellation and renewal refunds are covered in our Subscription Policy.

7. How refunds are paid

Approved refunds go to your original payment method, in the original currency, within 14 days of our decision (or of your valid withdrawal notice). Your bank may take longer to show it.

8. How to contact us

Email contact@lunarapsychics.com with your order number. Psychic Lunara.